RPA is most commonly thought of as a productivity and efficiency tool – employees simply don't WANT to waste time on the menial, repetitive tasks, and through leveraging automation tools they are afforded the opportunity to focus on the stuff that really matters. However as we enter a new year and a decade of possibilities, we're seeing the scope and application of Intelligent Automation (IA) technologies expand into previously unexplored territories. Tools that can automatically identify processes to automate, act upon this insight, and optimise deployments throughout to guarantee the best possible results. What a wealth of opportunities this could unlock. But what can what we can expect to see from Intelligent Automation in the next year?

We are all living in a post Moore's Law world. Fast innovation change, or better called disruption, is the New Normal. New tech innovations continue to drive competitive advantage. There is no technology that is as potentially transformative and disruptive as AI. Leaders need to move faster to incorporate AI into their enterprise.